Privacy Policy

Last updated: March 15, 2026

This Privacy Policy explains how NOVASTACK LLC ("NOVASTACK," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit our website, purchase our digital products, contact us, or otherwise interact with our services.

1. Information We Collect

We may collect the following categories of personal information:

• Identity and contact data: your name, email address, billing address, and any details you provide when contacting us.
• Order and transaction data: purchased product, order amount, currency, transaction identifiers, payment status, and related billing records.
• Payment data: payment information needed to process your order may be collected by our payment providers. We do not typically store full card numbers on our own servers.
• Technical and usage data: IP address, browser type, device information, pages viewed, referral source, and interaction data.
• Support communications: messages, attachments, and details you send when requesting assistance.
• Marketing preferences: your choices regarding newsletters, promotions, or other optional communications, where applicable.

2. How We Use Personal Information

We use personal information for legitimate business and operational purposes, including to:

• process purchases and deliver digital products;
• send order confirmations, invoices, download instructions, and service-related notices;
• provide customer support and resolve delivery or technical issues;
• improve website performance, usability, and product quality;
• detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized transactions;
• comply with legal, tax, accounting, and regulatory obligations;
• send marketing emails or updates if you have opted in or where permitted by law.

3. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember user preferences, understand traffic patterns, and measure site performance. Some cookies may be essential for checkout, security, or basic site functionality. You can control cookies through your browser settings, but disabling certain cookies may affect how the website works.

4. Third-Party Services

We may use trusted third-party service providers to support our operations, including:

• Payment processors: such as Stripe, PayPal, or similar providers that process payments securely and handle payment data under their own terms and privacy practices.
• Analytics providers: tools that help us understand website traffic and improve user experience.
• Hosting and technical providers: companies that host the website, store website data, or support performance and security.
• Email and communication providers: services used to send order confirmations, delivery messages, or support replies.

These providers may process personal information on our behalf or as independent controllers, depending on the service they provide.

5. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

• performance of a contract when we process your order and deliver purchased products;
• legitimate interests, such as improving our website, preventing fraud, and managing customer support;
• legal obligations, including accounting, tax, and regulatory compliance;
• consent, where required for optional marketing communications or certain cookies.

6. Data Protection Measures

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures may include secure connections, restricted access, trusted payment processing providers, and internal review of data access. No method of transmission or storage is completely secure, but we work to apply appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, legal compliance, and dispute resolution. Retention periods may vary based on the nature of the information and applicable law.

8. International Transfers

Your information may be processed in countries other than your own, including where our service providers operate. When required, we take reasonable steps intended to ensure that transferred personal information receives an appropriate level of protection.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information, subject to legal or contractual retention requirements;
• request restriction of certain processing activities;
• object to certain types of processing;
• request a portable copy of your data where applicable;
• withdraw consent where processing is based on consent.

To exercise these rights, contact us at [contact@novastackservices.com]. We may need to verify your identity before completing a request.

10. Children's Privacy

Our website and digital products are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page and update the "Last updated" date above.

12. Contact

For privacy questions, requests, or concerns, please contact NOVASTACK LLC at [contact@novastackservices.com].