Refund Policy

Last updated: March 15, 2026

This Refund Policy explains how NOVASTACK LLC handles refund requests for digital products sold through this website. We aim to be transparent and fair while recognizing that digital goods are typically delivered immediately or shortly after payment.

1. Nature of Our Products

All products sold by NOVASTACK LLC are non-physical digital goods, including downloadable files, templates, and digital tools. Because these products are delivered online and can often be accessed immediately after purchase, refund eligibility may be more limited than it would be for physical goods.

2. General Refund Rule

Once a digital product has been delivered, downloaded, accessed, or made available to you, refunds are not automatically guaranteed. However, we will review refund requests fairly and in good faith, especially where a customer experiences a genuine delivery or technical problem.

3. Cases Where a Refund May Be Approved

A refund may be considered within 7 days of purchase if:

• the product was not delivered and we are unable to provide access after reasonable support efforts;
• the file is corrupted, technically defective, or unusable in a material way, and we cannot resolve the issue within a reasonable time;
• you were charged more than once for the same order due to a payment error;
• there was another clear billing or technical issue attributable to us.

4. Cases Where a Refund Will Usually Not Be Approved

• you changed your mind after receiving or downloading the digital product;
• you no longer need the product or purchased it by mistake without a delivery or technical problem;
• you did not read the product description, compatibility information, or usage terms before buying;
• you are unable to use the product because of your own device, software, or internet limitations, unless the product was materially misdescribed;
• there is evidence of abuse, unauthorized sharing, resale, or fraudulent activity.

5. How to Request a Refund

To request a refund, contact us within 7 days of purchase and include:

• your full name and purchase email address;
• the order number or transaction reference, if available;
• a clear explanation of the issue;
• any screenshots or supporting details that may help us review the request faster.

Refund requests should be sent to [contact@novastackservices.com] with a subject line such as "Refund Request."

6. Review and Resolution Process

We aim to review refund requests within 3 business days. In many cases, we may first attempt to solve the issue by restoring delivery access, sending a new download link, or helping resolve a technical problem. If a refund is approved, processing time will depend on your payment provider and may take several business days to appear.

7. Chargebacks

If you experience a problem with your order, please contact us before starting a chargeback. We are often able to resolve delivery or billing issues directly. Filing a chargeback after receiving or accessing a digital product without first contacting us may delay resolution and may be reviewed as potential misuse.

8. Consumer Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws. If local law grants you additional rights, those rights will continue to apply.

9. Contact

For refund and billing support, contact NOVASTACK LLC at [contact@novastackservices.com].